Support + FAQs
Whether you’re seeking guidance on membership, professional development, or industry insights, we’re here to help you navigate your professional journey.
Explore our comprehensive FAQs and support resources to find answers to common queries and assistance.
Top Member Questions
Logging into your Academy Account
Forgot password—If you can’t remember your password, click here to reset it
Forgot username—If you can’t remember your username, click here to retrieve it
If you don’t receive the email to reset your username or password or you’re otherwise still having trouble logging in, please contact the Membership Department through our online member support form or by calling 202-223-8196.
To update your primary email address contact us using the online member support form or call 202-223-8196. We also recommend adding a personal email address to your account if it is not already on file to more easily access your account in the future.
Updating your Profile
To update your contact information, employment information, communication preferences, designations, public directory preferences, etc.:
- Log in to your Academy profile.
- Then click on the “Update Information” link in the right menu.
- After you’ve made changes to your profile, please make sure you scroll to the bottom of the page and click “UPDATE PROFILE” to save your changes
If you need to update your name, please send your request to membership@actuary.org.
Find Academy members and view their profiles in the Member Directory.
Paying Member Dues
Membership dues can be paid easily online with a debit/credit card, or by mailing a check.
To pay by debit/credit card, log in to your member profile. Click on the blue “Pay Dues/View Invoice” link at the top of the member-only page.
You can also pay your dues without logging into your Academy profile if you have your invoice number. Follow this link.
Check payments should be sent to the address below with the member invoice number included.
American Academy of Actuaries
PO Box 824093
Philadelphia, PA 19182-4093
Renewal invoices are sent in the fall and due January 1. There is a 20 percent late fee for payments received after May 1.
Partial and full dues waivers are available to a select group of Academy members, including retirees, those on temporary leave from the workforce, and those on disability. To qualify for a waiver, the member must meet the stated criteria as of January 1 and expect to continue in that status for the entire year. Under current policy, members who are 70 or older by January 1 of the current dues year are eligible for a full dues waiver.
Please review the eligibility criteria and submit the appropriate form if you qualify.
If the membership dues invoice remains unpaid after October of the calendar year, the member will be notified via certified mail and dropped from Academy membership.
See Article VII, Section 1 of the Bylaws of the American Academy of Actuaries for more information.
Invoices & Receipts
Copies of member dues invoices are available in your Academy member profile. To access a copy of your dues or print your dues invoice, click on the “Pay Dues/View Invoice” button after logging in.
Copies of member dues receipts are available in your Academy member profile. To access and/or print a copy of your dues receipt, click on the “Print Receipts” button at the top of your member-only page.
- If you are checking the status of your membership dues payment, log in to your Academy account and click on the “Pay Dues/View Invoice” button.
- If you are checking the status on a multiples dues payment, click here and enter the invoice information for one or more of the members in the payment to see if the payment has been processed. If the payment has not been processed, contact us through our online member support form.
Continuing Education
For questions regarding continuing education, please see the U.S. Qualification Standards page, which includes FAQs specific to continuing education.
Contact Virginia Hulme with questions.
Volunteering
If you’re interested in volunteering with the Academy, please review the Volunteer Center for more information.
All current Academy volunteers who serve on an Academy committee must submit the following annually:
- Acknowledgment of the Academy’s Conflict of Interest (COI) Policy and
- Attestations of adherence to continuing education requirements.
All those who serve as interested parties on an Academy committee must annually acknowledge the current COI Policy.
Please log in to your Academy profile to submit the appropriate acknowledgments/attestations.
Membership Verification
To obtain a membership verification letter for yourself, please log in to your Academy account and click on the membership verification link in the “Your Academy Account” section.
To verify Academy membership for someone else, please contact the Membership Department by completing our online member support form or by calling 202-223-8196.
Retiree Drug Subsidy Program
Log in to your Academy account and click on the Opt in/out link in the “Your Member Profile and Preferences” section.
Click here to contact the RDS program, operated by the Centers for Medicare & Medicaid Services, directly.
Information is sent over to RDS daily. The Academy has no control on how often the RDS system is updated.
Click here to learn more about the Retiree Drug Subsidy Program.
Frequently Asked Prospective Member Questions
Becoming a Member
Click here to learn more about the benefits of joining the Academy.
You may also read our membership brochure.
Details about membership requirements are here.
You can learn more here.
Applying for Membership and Application Status
If you have never been an Academy to apply for Academy membership, complete the new member application online.
If you have questions about the application process, please email membershipapplication@actuary.org or call 202-223-8196 for assistance.
Email membershipapplication@actuary.org or call 202-223-8196 for questions regarding your application status.
Certificates are mailed within four to six weeks from the date you joined the Academy.
Email membershipapplication@actuary.org for questions about your membership certificate.
Applying for Reinstatement and Application Status
Former Academy members who resigned or were removed/dropped from Academy membership for nonpayment of dues may have their membership reinstated if the individual’s reinstatement application is approved and the individual pays the total amount due. Under current policy, the amount due is equal to reinstatement dues plus the current year’s membership dues at the time of reinstatement.
Reinstatement dues are currently equal to membership dues owed when the individual left Academy membership. See Article VII, Section 1 of the Bylaws of the American Academy of Actuaries for more information.
Apply for reinstatement here.
Questions regarding reinstatement? Email membershipapplication@actuary.org.
Email membershipapplication@actuary.org or call 202-223-8196 for questions regarding your application status.
Future Actuaries
Please visit Be An Actuary (external link) for more information about the actuarial profession.
To learn about different practice areas, please visit our YouTube channel.
If you’re interested in learning more about becoming an actuary or about the Academy, visit our Student Resources page. There, you may access our Career Center, learn more about the importance of professionalism and the role of the Academy, and take advantage of many other free resources, including our free student rate for professionalism webinars.
Career Center FAQs
Log in to your Academy account and click on the Career Center link as shown below or click on the following link: American Academy of Actuaries Career Center.
If you are a job seeker or employer, click on the “Help” icon on the Career Center homepage to access support.
You may also contact the customer service team directly at candidatesupport@naylor.com.
For sales inquiries and support, please contact employersupport@naylor.com or call 1-888-491-8833 (available Monday through Friday, 9 a.m. ET to 5 p.m. ET).
For any further questions, click on the FAQ tab in the Career Center webpage.
If you are not able to get an answer to your question through the Career Center help page, please contact the Academy’s Membership Department for further assistance.
After creating an account, click on “Post a Job” and follow the instructions. If you have any issues or questions, please email employersupport@naylor.com or call 1-888-491-8833 (available Monday through Friday, 9 a.m. ET to 5 p.m. ET).
Miscellaneous FAQs
If you are a current Academy member, contact the Membership Department through our online member support form or call 202-223-8196.
If you are not an Academy member, call 202-223-8196.
As of now, resignation requests must be submitted in writing to membership@actuary.org or mailed to the Academy office. As stated in the Academy’s Bylaws, if you later decide to reinstate your Academy membership, “reinstatement as a member shall be subject to such conditions as the Board may prescribe.”
American Academy of Actuaries
Attn: Membership Resignation
1850 M Street NW, Suite 300
Washington, DC 20036
For any further questions, please reach out to the appropriate department on our Contact Us page.
For membership and reinstatement application questions: membershipapplication@actuary.org.
For general membership questions, please use the Academy’s online member support form.
MAAA Digital Badge FAQs
Member Benefit
The digital badge is an additional benefit the Academy provides to members. It’s a convenient way to showcase your achievement of earning your MAAA designation and your personal commitment to actuarial professionalism with employers, clients, colleagues, and other key stakeholders.
Displaying the Academy badge not only shows publicly that you have met the requirements to earn the MAAA designation. It also displays your support for the Academy’s mission to serve the U.S. actuarial profession and the public, as well as your personal commitment to actuarial professionalism. It is a simple, trusted, and easily verified way to confirm your membership within the Academy and allows others in the actuarial profession to identify you as a MAAA quickly.
By displaying your MAAA badge, you will also support the profession by sharing some general information about the U.S. actuarial profession with members of the public who are less familiar with the profession.
General Support
If you don’t find an answer to your question in these FAQs, you can find tutorials and other resources to help answer additional questions on Credly’s website: support.credly.com. You may also submit questions via Credly’s online support form if additional assistance is needed.
If you have forgotten your password, click here and select the Forgot Password link in the sign-in box. Follow the instructions to reset your password.
The badge notification email may go to your spam or junk folder, or you may be trying to generate a password reset email for an email address not listed as your primary or secondary email in the Credly system. Reach out to Credly’s online support form for further assistance.
Yes, you can have more than one email address.
No, the change is only reflected on the website you made the change.
Claiming Your Badge
You will receive an email notification from Credly (admin@credly.com) with instructions for claiming your badge and setting up your account.
Fill in each field using the primary email address you have on file Academy, then read and agree to the Terms of Use and Privacy Policy. You can also let Credly send you occasional messages, or you can opt out from receiving emails at any time. When you have filled in all the fields, click Create My Account.
Currently, the Academy’s membership department will issue badges to new members once a month after their membership is approved.
The first time you log into the Credly system, you will see any digital badges that you are qualified to claim and share. If you’re an Academy member, there is no time limit to accept the digital badge.
If you choose not to claim your badge, simply ignore the email from Credly.
If you’ve shared the badge online and still have it visible, any person who clicks on the badge to learn more would see that it is no longer current
Sharing Your Badge
We have partnered with Credly, a company that works with credible organizations to issue and manage digital credentials to individuals worldwide, to translate your achievement into a badge, issued and managed through the company digital badging platform. The technology Credly uses is based on the Open Badge Standards maintained by IMS Global. This enables you to manage, share, and verify your competencies digitally.
You can share your badge directly from Credly to LinkedIn, Twitter, and Facebook, over email embedded in a website, on your electronic resume/CV, or in your email signature. By downloading and sharing your badge, you can display your accomplishments online, making it easy for employers, clients, colleagues, and other important stakeholders to see your Academy membership at a glance.
While the process differs by email provider, after accepting the badge, follow Credly’s step-by-step instructions; videos are available specifically for Outlook and Gmail.
After accepting the badge, follow Credly’s step-by-step video instructions on displaying the badge on LinkedIn.
You have two sharing options for LinkedIn – Newsfeed and Profile. If you share to your Newsfeed, the badge image will appear, and your contacts can comment on the post. The Newsfeed is a fun way to get feedback from your connections on your badge. Please visit Credly’s site for visuals and more information.
About Credly
Credly is the end-to-end solution for issuing and managing digital badges. Credly works with credible organizations to provide digital badges to individuals worldwide; thousands of organizations use Credly to make achievements visible.
No. This is a service we provide to you at no cost.
The Academy provided the member’s name, primary email address, and Credly ID to Credly, but to accept your badge, you are required to create an account with Credly. However, you control everything make visible; read more about Credly’s privacy policy here.
Digital Badges
A digital badge is a portable online data object that represents an outcome or achievement.
While badges are simply digital image files, they are uniquely linked to data hosted on Credly. This link to verified data makes them reliable and secure.
Yes, you can download your badge from the Share Badge page. Your downloaded badge contains Open Badge Infrastructure (OBI) compliant metadata embedded into the image. This allows you to store your badge on other OBI-compliant badge sites, such as the Badgr Backpack.
Not at this time.
Credly Labor Market Insights
Labor market insights are pulled from live job requisitions. Based on your skills, you can learn which employers are hiring, what job titles you might be qualified for, salary ranges, and more. Search active job listings and apply for them with just a few clicks through Credly. Access the labor market insights from your badge details page by clicking on Related Jobs or by clicking on the skill tags assigned to your badge.
Yes. Data is sourced from over 25,000 global job boards and corporate career sites, the U.S. Census Bureau, and The Bureau of Labor Statistics. Labor Market Insights on Credly’s Acclaim Platform are updated 24/7 to display only active postings.
2026 Membership Requirement FAQs
The Academy’s Board adopted the following requirements for admission of new members to the American Academy of Actuaries, with a target effective date of January 1, 2026:
Part A—Education / Basic Education
- Compliance with the Competency Framework, which includes baseline knowledge of key actuarial competencies, U.S. laws and practices, and U.S. actuarial professionalism, and
- Achievement of an actuarial credential from an actuarial organization, both of which are recognized by the Academy.
Part B—Experience
Three years of responsible actuarial experience, including at least one year of responsible U.S. actuarial experience.
For purposes of this requirement, responsible actuarial experience is defined as work that requires knowledge and skill in solving actuarial problems.
The American Academy of Actuaries is the national actuarial association focused solely on the actuarial profession in the United States. The MAAA designation is included in thousands of state and federal regulations
The Academy regularly reviews and sets its membership requirements to ensure MAAAs continue to meet the expectations of their stakeholders, and that the U.S. actuarial profession remains credible and responsive to the needs of the public. In 2023, the Board of Directors approved a Competency Framework whose requirements applicants must meet before joining the Academy. The updated membership requirements were developed to align membership requirements with the Competency Framework and to ensure that the Academy continues to maintain high standards in support of fulfilling its mission to serve the public and the U.S. actuarial profession.
The Academy believes that new members should not only meet the Competency Framework but also have practical experience. The combination ensures that members are better able to serve their principals and the public. The Academy believes the addition of the experience requirement will make the MAAA designation stronger.
Yes, the Academy applies a consistent approach to all membership candidates practicing in the United States, regardless of their residency status. The same membership requirements—including the Competency Framework and experience criteria—apply to both domestic and international applicants. A consistent approach ensures that any actuary practicing in the U.S. has the requisite knowledge and experience to call themselves an actuary and effectively serve principals and the public.
Candidates must submit the following information to demonstrate their eligibility for membership:
- Attest to compliance with the Academy’s Competency Framework.
- Attest to the actuarial designation they hold.
- Specific information regarding their responsible actuarial experience, with at least one year of experience in the United States.
This information will be reviewed to ensure that all applicants meet the Academy’s membership requirements.
Applicants are not required to hold an active actuarial designation or membership in another actuarial organization at the time of application. However, in cases where an actuarial designation has been revoked or suspended by another actuarial organization, the Academy may request additional information and conduct additional review. This is to ensure that all members retain the necessary knowledge and experience and maintain the high professional standards expected of Academy members.
Internships that provide responsible actuarial experience, which is defined as work that requires knowledge and skill in solving actuarial problems, may contribute to the required years of experience. Candidates should provide specific details to demonstrate how their internships align with the Academy’s criteria for responsible actuarial experience.
Applicants must provide the following information for each position held:
- Employment details, including company name, job title, and employment dates.
- A description detailing the applicant’s role and responsibilities, highlighting the actuarial tasks and projects undertaken in each position.
This information will be used to assess the applicant’s experience and ensure it meets the Academy’s requirements for responsible actuarial experience, which is defined as work that requires knowledge and skill in solving actuarial problems.
The updated membership requirements, including compliance with the Competency Framework and the experience criteria, apply to both new members and former members looking to reinstate their membership as of January 1, 2026. All applicants who fall into either of these categories must demonstrate that they meet these updated membership requirements to ensure the Academy’s membership consists of professionals with the necessary skills, knowledge, and experience.
In addition to meeting the initial membership requirements, Academy members are bound by the following:
- Academy bylaws
- Academy’s Code of Professional Conduct
- Qualification Standards for Actuaries Issuing Statements of Actuarial Opinion in the United States
- Actuarial Standards of Practice established by the Actuarial Standards Board
Adherence to these obligations ensures that all Academy members maintain the highest level of professionalism, integrity, and expertise in their actuarial practice.
In addition, although not required for membership, the Academy encourages its members to continue enhancing their knowledge through continuing education offered by the Academy and other actuarial organizations.
A candidate who has not fulfilled all the elements of the Competency Framework by way of education, examination, or experience may supplement their knowledge by completing additional courses, seminars, or self-study programs. The Academy plans to offer supplemental education to candidates via Academy Learning, its learning management system. Other sources of supplemental education may also be acceptable for membership of the Academy.
Support + FAQs
Whether you’re seeking guidance on membership, professional development, or industry insights, we’re here to help you navigate your professional journey.
Explore our comprehensive FAQs and support resources to find answers to common queries and assistance.