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Membership Support FAQs

Top Questions

How do I log into my Academy account if I don’t remember my username or password?

Forgot password—If you can’t remember your password, click here to reset it

Forgot username—If you can’t remember your username, click here to retrieve it

If you don’t receive the email to reset your username or password or you’re otherwise still having trouble logging in, please contact the Membership Department through our online member support form or by calling 202-223-8196.

How do I pay my membership dues?

Membership dues can be paid easily online with a debit/credit card, or by mailing a check.

To pay by debit/credit card, log in to your member profile. Click on the blue “Pay Dues/View Invoice” link at the top of the member-only page.

You can also pay your dues without logging into your Academy profile if you have your invoice number. Follow this link.

Check payments should be sent to the address below with the member invoice number included.

American Academy of Actuaries
PO Box 824093
Philadelphia, PA 19182-4093

How do I view or print my invoice?

Copies of member dues invoices are available in your Academy member profile. To access a copy of your dues or print your dues invoice, click on the “Pay Dues/View Invoice” button after logging in.

+ How can I get a copy of my payment receipt?

Copies of member dues receipts are available in your Academy member profile. To access and/or print a copy of your dues receipt, click on the “Print Receipts” button at the top of your member-only page.

Logging in to your Academy account

How do I log into my Academy account if I don’t remember my username or password?

Forgot password - If you can’t remember your password, click here to reset it:

Forgot username- If you can’t remember your username, click here to retrieve it:

If you don’t receive the email to reset your username or password or you’re otherwise still having trouble logging in, please contact the membership department through our online member support form or by calling 202-223-8196

I changed employers and no longer have access to the email address associated with my Academy account. How do I change my email address and get back into to my account? 

 To update your primary email address contact us using the online member support form or call 202-223-8196. We also recommend adding a personal email address to your account if it is not already on file to more easily access your account in the future.

Updating your profile

How do I update my information in my Academy profile and the member directory?

To update your contact information, employment information, communication preferences, designations, public directory preferences, etc.:

  1. Log in to your Academy profile.
  2. Then click on the blue “Update Contact Information” button.
  3. After you’ve made changes to your profile, please make sure you scroll to the bottom of the page and click “UPDATE PROFILE” to save your changes

If you need to update your name, please send your request to membership@actuary.org.

Where can I search for and view current Academy members?

Find Academy members and view their profiles in the Member Directory.

Paying Member Dues

How do I pay my membership dues?

Membership dues may be paid easily online with a credit card, or by mailing a check.

To pay by credit card, log in to your member profile. Click on the blue “Pay Dues/View Invoice” link at the top of the member-only page

Using this link, you may also pay your dues without logging into your Academy profile if you have your invoice number available.

Check payments should be sent to the address below with the member invoice included.

American Academy of Actuaries
PO Box 824093
Philadelphia, PA 19182-4093

What is the deadline to pay my dues for the year?

Renewal invoices are sent in the fall and due January 1. There is a 20 percent late fee for payments received after May 1.

Do you offer reduced dues?

Partial and full dues waivers are available to a select group of Academy members, including retirees, those on temporary leave from the workforce, and those on disability. To qualify for a waiver, the member must meet the stated criteria as of January 1 and expect to continue in that status for the entire year.  Under current policy, members who are 70 or older by January 1 of the current dues year are eligible for a full dues waiver.

Please review the eligibility criteria and submit the appropriate form if you qualify.  

What happens if I don’t pay my membership dues?

If the membership dues invoice remains unpaid after October of the calendar year, the member will be notified via certified mail and dropped from Academy membership. See Article VII, Section 1 of the Bylaws of the American Academy of Actuaries for more information.

Invoices/Receipts

How do I view or print my invoice?

Copies of member dues invoices are available in your Academy member profile. To access a copy of your dues or print your dues invoice, click on the “Pay Dues/View Invoice” button after logging in.

How can I get a copy of my payment receipt?

Copies of member dues receipts are available in your Academy member profile. To access and/or print a copy of your dues receipt, click on the “Print Receipts” button at the top of your member-only page.

Check payment status
  • If you are checking the status of your membership dues payment, log in to your Academy account and click on the “Pay Dues/View Invoice” button.
  • If you are checking the status on a multiples dues payment, click here and enter the invoice information for one or more of the members in the payment to see if the payment has been processed. If the payment has not been processed, contact us through our online member support form.

Membership Verification

How can I get a letter to verify my membership?

To obtain a membership verification letter for yourself, please log in to your Academy account and click on the membership verification link in the “Your Academy Account” section.

How do I verify Academy membership for or someone else?

To verify Academy membership for someone else, please contact the Membership Department by completing our online member support form or by calling 202-223-8196.

Prospective Members

What are the benefits of Academy membership?

A summary of the membership benefits is listed under “Future Academy Members” on the Academy’s membership page.

You may also read our membership brochure.  

What are the requirements for membership?

Details about membership requirements are here.

Applying for Reinstatement and Application Status

I was an Academy member in the past but I’m not now. How do I apply for membership reinstatement?

Former Academy members who resigned or were removed/dropped from Academy membership for nonpayment of dues may have their membership reinstated if the individual’s reinstatement application is approved and the individual pays the total amount due. Under current policy, the amount due is equal to reinstatement dues plus the current year’s membership dues at the time of reinstatement.

Reinstatement dues are currently equal to membership dues owed when the individual left Academy membership. See Article VII, Section 1 of the Bylaws of the American Academy of Actuaries for more information.

Apply for reinstatement here.

Questions regarding reinstatement? Email membershipapplication@actuary.org.

How do I check the status of my reinstatement application?

Email membershipapplication@actuary.org or call 202-223-8196 for questions regarding your application status.

Applying for Membership and Application Status

How do I apply for membership? 

If you have never been an Academy to apply for Academy membership, complete the new member application online.  

If you have questions about the application process, please email membershipapplication@actuary.org or call 202-223-8196 for assistance.

How do I check the status of my membership application?

Email membershipapplication@actuary.org or call 202-223-8196 for questions regarding your application status.

When will I receive my new member certificate?

Certificates are mailed within four to six weeks from the date you joined the Academy.

Email membershipapplication@actuary.org for questions about your membership certificate.

Continuing Education

Where can I find information about continuing education credits?

For questions regarding continuing education, please see the U.S. Qualification Standards page, which includes FAQs specific to continuing education.

Contact Virginia Hulme with questions.

Volunteering

I’m interested in volunteering with the Academy. Where can I learn more?

If you’re interested in volunteering with the Academy, please review the Volunteer Opportunities page for more information.

I’m a current Academy volunteer. Where can I find the annual volunteer acknowledgments?

All current Academy volunteers who serve on an Academy committee must submit the following annually:

  1. Acknowledgment of the Academy’s Conflict of Interest (COI) Policy and
  2. Attestations of adherence to continuing education requirements.

All those who serve as interested parties on an Academy committee must annually acknowledge the current COI Policy.

Please log in to your Academy profile to submit the appropriate acknowledgments/attestations.

Retiree Drug Subsidy Program (RDS)

How do I Opt In?

Log in to your Academy account and click on the Opt in/out link in the “Your Member Profile and Preferences” section.

I’m having issues logging onto the RDS system.

Contact the RDS program, operated by the Centers for Medicare & Medicaid Services, directly: https://www.rds.cms.hhs.gov/?q=contact-us.

Information is sent over to RDS daily. The Academy has no control on how often the RDS system is updated.

Additional questions about the RDS Program?

View the following link for additional information: https://www.actuary.org/content/retiree-drug-subsidy-program.

Career Center FAQs

How do I find the Career Center?

Log in to your Academy account and click on the Career Center link as shown below or click on the following link: American Academy of Actuaries Career Center  .

Whom do I contact if I have questions about the Career Center?

If you are a job seeker or employer, click on the “Help” icon on the Career Center homepage to access support.

You may also contact the customer service team directly at candidatesupport@naylor.com.

For sales inquiries and support, please contact employersupport@naylor.com or call 1-888-491-8833 (available Monday through Friday, 9 a.m. ET to 5 p.m. ET).

For any further questions, click on the FAQ tab in the Career Center webpage.

If you are not able to get an answer to your question through the Career Center help page, please contact the Academy’s Membership Department for further assistance.

How do I post jobs?

After creating an account, click on “Post a Job” and follow the instructions. If you have any issues or questions, please email employersupport@naylor.com or call 1-888-491-8833 (available Monday through Friday, 9 a.m. ET to 5 p.m. ET).

Future Actuaries

What is an actuary, and what steps do I need to take to become an actuary?

Please visit Be An Actuary (external link) for more information about the actuarial profession. 

To learn about different practice areas, please visit our YouTube channel.

Student Resources Page

If you’re interested in learning more about becoming an actuary or about the Academy, visit our student resources page. There, you may access our Career Center, learn more about the importance of professionalism and the role of the Academy, and take advantage of many other free resources, including our free student rate for professionalism webinars.

Miscellaneous

How do I subscribe to or unsubscribe from Contingencies magazine?

If you are a current Academy member, contact the Membership Department through our online member support form or call 202-223-8196.

If you are not an Academy member, email Christine O’Brien or call 202-785-7852.

Resignations
As of now, resignation requests must be submitted in writing to membership@actuary.org or mailed to the Academy office. As stated in the Academy’s Bylaws, if you later decide to reinstate your Academy membership, “reinstatement as a member shall be subject to such conditions as the Board may prescribe.”

 

American Academy of Actuaries
Attn: Membership Resignation
1850 M Street NW, Suite 300
Washington, DC 20036

 
Further questions?

For any further questions, please reach out to the appropriate department on our Contact Us page.

For membership and reinstatement application questions: membershipapplication@actuary.org.

For general membership questions, please use the Academy’s online member support form.

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